Patient complaints more vexing than vexatious
Under-reporting of well-founded concerns is a greater problem

16th April 2018
There is more risk from patients not reporting concerns than from making dubious complaints, according to independent research by AHPRA into the medical complaints process.
It also found that while being on the receiving end of a complaint is tough - the complaint is much more likely to be vexing than vexatious.
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